Your account
Delete your account
How to delete your Karoball account, on Windows or Android, and exactly what goes with it.
Karoball is made by an independent developer publishing as Karoball. This page is about the Karoball game for Windows and the Karoball app for Android: both use the same account.
In the game
- Log in, and stay on the play menu (not in a match, the town or a challenge, and not signed up for a cup).
- Open Settings, then Account (bottom left).
- Type your password and press Delete my account.
The account is deleted at once, and the game takes you back to the main menu. It can't be undone.
A guest has no password to type: press Delete this guest and confirm twice. The guest file on your device goes with it.
If you can't log in
Message the developer on the Karoball Discord or email support@karoball.net with your in-game username and say you want the account deleted. Never send your password. Accounts have no email address, so we will first agree a way for you to show the account is yours. We delete it within 30 days and tell you when it's done.
What is deleted
At once, from our database:
- your account: username, password hash, Elo and record, gold, items, kit, classes and challenge progress;
- your kit presets, friends and friend requests;
- your trophies and challenge highscores (in your teammates' trophies your name becomes "(deleted player)");
- your play-menu chat lines and any chat mute;
- on Android, the records of the rewarded videos you were offered;
- once the store is open, your Karos, your answer to the age question and your Steam link.
The game also forgets the login it saved on that device. Your username is free again for anyone to register.
What is kept, and for how long
| What | Until |
|---|---|
| Server log files that mention you | They are deleted after 14 days, as all log files are |
| Your name in the log archive and the private dashboard | Taken out automatically, usually within minutes and at most within 30 days |
| Replays of your matches | They expire within 14 days |
| Your name in finished cup brackets | Kept on the game server until 8 newer cups have finished |
| Purchase records and the Karos log (once the store is open) | Kept for tax law, with your account number, Google purchase token and SteamID taken out, so nothing in them points back to you |
| Our database host's backups | Replaced in the normal course of things |
| Replays other players saved on their own devices | Out of our reach |
Counts with no names in them (players online, matches played) stay.
On Android, data that Google's AdMob collected to show ads is Google's, under Google's privacy policy. You can reset or delete your advertising ID in your phone's settings.
Uninstalling the app or the game doesn't delete your account. The privacy policy has the details.